MileagePlus response to my Hostile Flight Attendant

Turns out you can also email MileagePlus… I emailed them about the same issue I had with the hostile flight attendant. Turns out they seem higher functioning, yet insufficient. Here is the MileagePlus response:

Dear Mr. Williams,

 

I was very concerned to read about your inflight experience. It’s contrary to our commitment to providing exceptional customer service.

 

I’ll make sure to send your feedback so we can review it with the employee. When you fly with United, you expect us to treat you with dignity and respect. There’s never an excuse for unprofessional behavior and I’m sorry you didn’t have a more positive experience. We value your honest feedback as it helps us to improve our services.

 

I appreciate you chose United for your travel and hope your next flight earns a more positive review. On behalf of United, we look forward to serving you on board in the future.

 

Regards,

Boiler’s Reply to Hostile Flight Attendant Issue

This was my reply to the United employee’s attempt at empathy. It seemed like a form letter to me. We’re so very sorry…. If they were sorry, they would correct this or at least attempt to correct this. Bottom line is they did nothing because that is what they think of me and my issue. Anyhow, here is my reply:

What are you going to do, or what have you done to correct this?

It doesn’t seem like you do anything. A reply doesn’t mean anything to
me without action.

If you don’t do anything, you have essentially ignored me.

Thanks,….

— Sent from my Android Device

From: CustomerCare@united.com
Sent: Friday, November 11, 2016 1:30:53 PM
To: Williams, ….
Subject: Re: Other (KMM39553538V71016L0KM)

Dear Mr. Williams:

I’m so sorry to learn of the actions of flight attendant; you should
always be treated with dignity and respect. We aim to do this every time
and every flight.

Our agents are expected to provide exceptional customer service and
remain professional at all times. From what I read, we have some work to
do. I apologize for your disappointing experience. Thank you for taking
the time to write; your honest feedback will be passed along to help us
improve.

Thank you for being a Premier Gold member with our MileagePlus program.

You should always have a positive travel experience on United. I hope
your next flight earns a more positive review. We look forward to a
future opportunity to provide the service you deserve.

Regards,….

First Reply to Hostile Flight Attendant Issue

Here is United’s first response to my issue with the hostile flight attendant. What a lame attempt at empathy.

Dear Mr. Williams:

I’m so sorry to learn of the actions of flight attendant; you should
always be treated with dignity and respect. We aim to do this every time
and every flight.

Our agents are expected to provide exceptional customer service and
remain professional at all times. From what I read, we have some work to
do. I apologize for your disappointing experience. Thank you for taking
the time to write; your honest feedback will be passed along to help us
improve.

Thank you for being a Premier Gold member with our MileagePlus program.

You should always have a positive travel experience on United. I hope
your next flight earns a more positive review. We look forward to a
future opportunity to provide the service you deserve.

Regards,