Well 2016 was not a great year for me with United. I had a couple of incidents that make me think there must be something better. I continue to be frustrated that when there is a problem, United responds with form letters. Whoever sends these form letters out culd easily be replaced by a small computer.
Oddly, I have had some great trips with great customer service this past year. I think next year I will report the good and the bad from United as I fly around the world.
Best wishes for 2017! Boiler Williams 12/26/16
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