Here is United’s first response to my issue with the hostile flight attendant. What a lame attempt at empathy.
Dear Mr. Williams:
I’m so sorry to learn of the actions of flight attendant; you should
always be treated with dignity and respect. We aim to do this every time
and every flight.
Our agents are expected to provide exceptional customer service and
remain professional at all times. From what I read, we have some work to
do. I apologize for your disappointing experience. Thank you for taking
the time to write; your honest feedback will be passed along to help us
Thank you for being a Premier Gold member with our MileagePlus program.
You should always have a positive travel experience on United. I hope
your next flight earns a more positive review. We look forward to a
future opportunity to provide the service you deserve.