This was my reply to the United employee’s attempt at empathy. It seemed like a form letter to me. We’re so very sorry…. If they were sorry, they would correct this or at least attempt to correct this. Bottom line is they did nothing because that is what they think of me and my issue. Anyhow, here is my reply:
What are you going to do, or what have you done to correct this?
It doesn’t seem like you do anything. A reply doesn’t mean anything to
me without action.
If you don’t do anything, you have essentially ignored me.
— Sent from my Android Device
Sent: Friday, November 11, 2016 1:30:53 PM
To: Williams, ….
Subject: Re: Other (KMM39553538V71016L0KM)
Dear Mr. Williams:
I’m so sorry to learn of the actions of flight attendant; you should
always be treated with dignity and respect. We aim to do this every time
and every flight.
Our agents are expected to provide exceptional customer service and
remain professional at all times. From what I read, we have some work to
do. I apologize for your disappointing experience. Thank you for taking
the time to write; your honest feedback will be passed along to help us
Thank you for being a Premier Gold member with our MileagePlus program.
You should always have a positive travel experience on United. I hope
your next flight earns a more positive review. We look forward to a
future opportunity to provide the service you deserve.